Last week (after dh dropped off the enrollment paperwork) I called the appt line and was able to get an appt for Theresa (I think because it's for a Rx) but they had none available for me. I was told to call back every few days... so today I called again and was told there were still not appts. I asked how far out they were booked and wasn't answered directly. I was told that the clinics release a few appts every few days or so ..... so I just had to keep calling every few days until something was available for a well woman appt.
I then got in touch with the patient advocate. I was told that she could get me an appt with another provider (appt clerk had not made that offer) but there was only ONE appt available and it didn't fit my calendar. I was also told that I was supposed to go to a Welcome Wellness class followed by a counseling session.... but even that wasn't available for over two weeks. Of course ever after I would have been to both those appts, I still wouldn't have my yearly visit.
I was frustrated and called the insurance company directly. They assured me that we did NOT have to be seen at the clinic on post but could use a civilian PCM. So I changed to the doctor I wanted in the first place (effective 1 Aug) and then called her office making an appt that fits my schedule.
Today Theresa has her appt on post so we'll see how that goes... she is currently taking a German Rx and it will be interesting to see if they can come up with an American equivalent.